Returns & Exchanges
At Kōv Essentials, we want you to love your ritual as much as we do, which is why we offer a 30-day window for returns on all unused and unopened beauty products. If your order isn't the perfect fit for your routine, our streamlined process ensures a hassle-free exchange or refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original, unopened packaging to ensure they remain protected during transit back to our studio.
Attach Shipping Label
Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing